What is your return policy?
You can check out our return policy here:
How much is shipping?
Free Australia Wide Shipping on all orders over $100
Express Australia Wide Shipping: $15.00
Standard Australia Wide Shipping: $10.00
All orders are shipped via Australia Post and is fully trackable. Once your order has been shipped, MWG will send you a confirmation email with tracking information.
When will my order be shipped?
MWG offers same day shipping if you order is placed before 2pm AEST Mon-Fri. If your order is received outside of these hours, it will be shipped on the next business day.
Metro - up to 2 business days
Country - up to 5 business days
All other states:
Metro: 3-6 business days, depending on location.
Most orders are delivered by the next business day. Please allow 2-3 extra days if you are in a regional location.
Where is my order shipped from?
MWG is proud to have a fully stocked facility of products to ensure your order is shipped promptly. We do not drop ship and all products you see on our website, we have on hand. All orders are shipped from Melbourne, Australia. And are hand packed, with love.
What countries do you ship to?
MWG currently ships to Australia
Are your products genuine?
Providing high quality, genuine products is our promise to you. Every product at MWG has been tried and tested by our team and is sourced direct from the manufacturer or through authorised suppliers. This ensures all MWG products are 100% authentic, guaranteed!
Do you have a physical store?
Unfortunately not. We are an online only business.
How can I contact you?
If you’ve got something to say, we are here to listen!
Simply email firstname.lastname@example.org and our customer service team will endeavor to get back to you within 48 hours.